Gratuity suggestions presented to customers during drive-up transactions, typically on a digital payment screen, constitute a common element of modern point-of-sale systems. These suggestions offer pre-calculated percentage options or custom amounts, often based on the total purchase price. For instance, a customer purchasing a $10 meal might be presented with options for a $1.50 (15%), $2 (20%), or $2.50 (25%) gratuity, or the ability to enter a specific amount.
This practice offers several potential advantages for both businesses and service staff. For businesses, it can streamline operations and potentially increase gratuity revenue. For staff, it provides a clear and convenient avenue for customers to express appreciation for service. The rise of this practice parallels the growth of digital payment systems and the increasing prevalence of drive-up and curbside service models, particularly within the food service and retail sectors.
